Lou & Grey Promotions
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Promotion instructions
Once you’re all shopped out on Lou & Grey, you can begin the checkout process by clicking on the shopping bag icon at the top of the page or selecting the black and white checkout button that pops up when you add your last item to your cart. Once you’re on the shopping bag page, the order summary is shown on the right and your basket contents on the left. Scroll down past the order summary and you’ll see a box with ‘Enter a New Promo Code?’. Your discount code needs to be added here, exactly how it appears on the website or on your coupon, before you hit ‘apply’. You can then proceed to checkout or checkout with PayPal to complete your order.
Retailer policies
As long as your items are unworn, have their original tags attached and are accompanied with a receipt, you can return them to Lou & Grey for a refund within 30 days of purchase. Returns without an original receipt will be credited for the item's current selling price on the date of the return, in the form of a merchandise credit. Any Final Sale items cannot be returned or exchanged. You can make your return to the nearest Lou & Grey store to you, or use the online store to begin the return process and generate your prepaid label. Once your package is received, you’ll be credited with the cost of the prepaid return label ($7.95) deducted from your return credit amount. You’ll receive an email confirmation once the return is completed.
Lou & Grey offers FREE shipping on standard US domestic orders. You can also choose to click and collect your order in store, and bring a valid ID with your confirmation email to pick up. Unfortunately, Lou & Grey do not deliver internationally.
Generic promotion descriptions
Special Rewards Program: Join the Lou & Grey ALL Rewards loyalty program and get early access to sales, exclusive offers, earn and redeem points and get a birthday gift.
VIP Status: Sign up for texts and be the first to know about new arrivals, limited-edition drops and big sales. Plus, get a discount as soon as you sign up.
Price Match: Price can be adjusted at the time of purchase or within 7 days from the original purchase date. Not eligible on special promotions.