Koio Promotions
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Promotion instructions
When you’ve added your final item to your cart on Koio, simply click on the black and white ‘checkout’ button that appears on the pop-up or scroll to the top of the page and select the black shopping bag icon in the right corner. This brings you to the information page, which gives you the option to use the express checkout, login to an existing account or enter your shipping address. In the right column, the order summary is displayed and there’s a white rectangle directly below for you to add in a gift card or discount code. Enter your code and click the ‘apply’ button to see your updated order total. You can then continue to choose a shipping method and add payment details to finalise your order.
Retailer policies
Koio accepts all unworn, undamaged goods purchased within the last 30 days. Returns and exchanges are easy, you’ll just need to initiate your free return or exchange and use the downloadable prepaid return label to send your package back. Refunds will be processed within 2-3 business days once Koio has received your package, and may take up to 4 business days for your bank to complete. You can also return or exchange at a Koio store. For international returns, contact hello@koio.co. Unfortunately, return and/or exchange shipping costs for international orders are not covered by Koio.
Standard ground US shipping is FREE (except Alaska, US Territories & Hawaii), and take 3-5 business days. There’s also the option to pick up from Koio Soho for free, which you can collect after 24 hours and weekdays only. Need it faster? Choose express shipping at $15, and it’ll arrive in 2-3 business days. Overnight shipping is an even faster option for $25, and takes 1 business day for orders placed before 1pm EST. International costs vary by country and duties are charged directly at checkout so you won’t have to deal with customs.
Generic promotion descriptions
Email Sign Up: Subscribe to get notified about new releases, sales and in-store events.
Online Coupon Codes: Check the latest promo codes available for Koio and use them at checkout for discounts off your next order.