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AI-Powered Search FAQ

What is AI-powered search and how do I use it?

Lyst's AI-powered search lets you search for fashion the way you actually think about it - in your own words. You can describe what you're looking for by occasion, style, colour, material, fit, budget, brand, or mood.

Depending on your request, Lyst's AI-powered search may show relevant product results, a conversational reply, or both. It's built to help you find fashion on Lyst and get more specific about what you're after.

How does Lyst's AI-powered search work?

Our AI-powered search uses AI to understand your request and the intent behind it - then surfaces relevant products and, where useful, responds conversationally.

It may draw on your search terms, product information available on Lyst, any filters you've set, and general shopping signals, like what's currently trending.

If you have personalisation enabled, Lyst's AI-powered search may also use your previous interactions and browsing behaviour on Lyst to make results more relevant to you. If personalisation is off, we don't use that data.

Results and replies are generated automatically and aren't reviewed by a human before they appear, so they may not always be accurate, complete, or relevant.

How are products ranked?

Products in AI-powered search are ranked using Lyst's standard product ranking approach. Commission paid to Lyst and other commercial factors may influence ranking.

You can find out more on our Product Ranking Information page.

Does Lyst's AI-powered search use personalisation?

Only if you've enabled it.

When personalisation is enabled, we may use your activity on Lyst to make your results more relevant, including products you've viewed, searches you've made, items you've saved, purchases, and other shopping activity.

You can manage your personalisation and privacy settings in the Lyst app by going to Account > Legal Info > Cookie Settings.

Are Lyst's AI-powered search results always accurate?

No. Our AI-powered search is automated and can make mistakes.

It may misread your request, miss relevant products, show results that don't fully match what you asked for, or return incomplete information. Product details - including price, availability, sizing, delivery, and returns - may also change.

Always check the product page before buying.

Are search outputs reviewed by a human?

No. Results and replies are generated automatically and aren't reviewed by a human before they appear.

If something looks wrong or you need to speak to someone, contact Lyst Customer Care via the Lyst Help Centre.

What data does Lyst use for AI-powered search?

We may use the information you provide in your search, along with relevant product information available on Lyst.

If personalisation is enabled, it may also draw on your previous interactions and browsing behaviour to make results more relevant.

For more on how Lyst collects, uses, stores, and protects personal data, see Lyst's Privacy Notice.

Are my searches used to train AI models?

No. Your searches are not used to train third-party AI models.

We may use search interactions to monitor, troubleshoot, and improve Lyst's services, in line with our Privacy Notice and your privacy settings.

Do you use third-party data?

No. AI-powered search results are based on your request, product information available to Lyst, and relevant Lyst shopping signals - depending on your settings. We don't currently use third-party data sources.

Is my search data shared with third parties?

To operate our AI-powered search, we may send your search request and relevant context to trusted service providers. These providers process that information on Lyst's behalf and are not permitted to use it for their own purposes.

How can I give feedback or report a problem?

If something looks wrong or you need support, contact Lyst Customer Care via the Lyst Help Centre.