Cettire

Cettire FAQ

What payment methods does Cettire offer?

You can use Visa, Mastercard and American Express when you checkout on Cettire.

What is the Cettire return policy?

Cettire has an easy returns policy, and accepts items that are new, unused and with all original tags attached within 14 days of receipt. Simply click ‘Create Return’ in the top right corner of your Cettire account and follow the prompts. Please note that shoes must be returned in their original boxes and products that have been marked as final sale cannot be returned or exchanged.

How long do Cettire refunds take?

Once Cettire has received the item, you will be refunded to your original payment method. This can take up to 10 working days, dependent on your bank or payment provider.

Can I cancel my Cettire order?

Please contact customerservice@cettire.com as soon as possible after your order is placed to see if it is possible to cancel.

What are Cettire's delivery options?

Cettire offers free shipping worldwide on orders over £200. For orders under £200, a nominal fee will be charged depending on the country destination. Orders will be shipped with either DHL, Fedex and Startrack Express and you will receive an email confirmation once you have placed your order. This is followed by another email with a tracking number of your order.